Terms & Conditions
The following Terms and Conditions apply to all external providers and customers of Placeholder LLC dba UDM (henceforth "UDM") as noted.
Invoices must show exact same prices and terms as the Purchase Order or authorizations for changes must be received from UDM in writing prior to shipping.
Goods not in accordance with specifications will be rejected and held at vendor’s risk awaiting disposition. Vendor must pay freight on all returns rejected material.
By acceptance of orders, external providers warrant that all merchandise shipped complies with all laws and regulations of Federal and State government agencies.
Acceptance of Purchase Orders or shipment of any part of it will constitute an agreement to all of its specifications as to terms and conditions, delivery, and prices.
Packing slips must accompany all shipments. Packing slips must reference the related PO (as applicable) and must have attached the material certification and certificate of conformance.
In the event of interruption of UDM in whole or in part by reasons out of our control or acts of God, we shall have the option of canceling undelivered orders in whole or part with no penalties.
External providers are required to have record retention requirements of at least ten (10) years.
External providers are responsible to flow down to the supply chain the applicable requirements including customer requirements and all subcontractors.
External providers are required to notify UDM of any nonconforming materials and obtain UDM approval for nonconforming product disposition.
External providers are required to notify UDM of any changes in product and/or process, changes of suppliers, changes of manufacturing facility location.
UDM reserves the right to update, modify, or otherwise change any or all terms & conditions as necessary without prior written notification to the external provider.
External providers shall maintain a quality management system acceptable to UDM for the equipment, items, material, and/or services purchased under this purchase order.
External providers are required to conduct business in an ethical way.
External providers are required to ensure product safety which is defined as: the state in which a Product is able to perform to its designated or intended purpose without causing unacceptable risk of harm to persons or damage to property.
External providers are required to ensure persons (e.g. Their employees, contractors, and Contractor's employees) are aware of their contribution to product or service conformity, their Contribution to product safety, and the importance of ethical behavior.
External providers are required to ensure no counterfeit parts (an unauthorized copy, imitation, substitute, or modified part, which is knowingly misrepresented as a specified genuine part of an original and/or authorized manufacturer) are being provided.
UDM reserves the right, upon reasonable notification of not less than five (5) working days, to visit the premises of any organization providing goods or services to UDM for audit/inspection of production/quality system(s) associated documentation and/or products for UDM. Regulatory Authorities and/or customers may accompany UDM representatives during vendor facility visits.
The following terms and conditions apply to all orders received by UDM unless agreed upon in writing by UDM. By accepting UDM quotes (as evidenced by PO issuance by customer), customer agrees to the following terms and conditions:
Customer must notify UDM in writing of all specific requirements.
Customer must request in writing requirements for Certificate of Conformance, material certifications, and AS9102 FAIRs. Documentation outside of the aforementioned is not included unless agreed upon by UDM.
Quotes do not involve R&D or new design work unless otherwise indicated.
Items that involve R&D or new design are not covered under these terms and conditions and will be quoted separately.
Unless otherwise indicated, quotes are for products that are considered unfinished with no special finishing processes.
Standard production lead time is 6-8 weeks ARO acceptance (and upon receipt of payment for Cash In Advance terms) unless otherwise indicated in UDM's Quote.
All estimated lead time is subject to change depending on changes of customer requirements, UDM workload, and changes of UDM’s external provider’s lead times at time of order.
Expedite fees may be charged per part # per requested expedited delivery date that falls outside of standard lead time.
If parts can be expedited, the expedite fee will improve the delivery date by approximately 2 weeks unless otherwise agreed upon by UDM.
Customers must provide all expedite requests in writing to UDM.
Early shipments from UDM shall be accepted for all orders up to two (2) weeks early without penalty or charges to UDM.
Unless otherwise agreed upon by UDM all orders are CIA (Cash In Advance) terms.
All credit card transactions will be assessed a 5% processing fee.
Customer agrees to furnish shipping account information and instructions at time of purchase. Otherwise, customer agrees to be invoiced after shipment for all shipping charges incurred by UDM.
All payment terms are in U.S. Dollars ($USD).
Quantities greater than that provided on original UDM quote will require additional production time and cost. UDM shall be given the opportunity to adjust lead time for the additional part numbers and/or quantities.
Unless otherwise indicated, quotes are valid for 30 days from issue.
UDM’s standard warranty is a period of (180) days after the initial delivery of product to the customer.
Full warranty terms & conditions will be provided upon request.
Customer is responsible for all costs related to items returned for rework or replacement for non-warranty issues including but not limited to: full reimbursement of any chargebacks, shipping charges that may or may not be included in original chargeback and/or rejection copies, all reworked/replaced components, additional inspection and handling.
UDM reserves the right to update, modify, or otherwise change any or all terms & conditions as necessary without prior written notification to customer.